Terms and Conditions  - Refunds and Exchanges 

How can I create an account on PlantClearance.com ?

Click on Create an account

I cannot login to my account. How can I retrieve my password?

Click on Forgot password to retrieve account password. If you previously made a purchase and need additional assistance call us at 951-295-1015 to reset your password.

Is there a minimum order to purchase plants from PlantClearance.com?

No but we strongly advise you make the minimum purchase of $600 to take advantage of our FREE SHIPPING and fast 2-7 day delivery.

Can I make a purchase below the minimum order?

Yes. You can still place your order from $200-$599 but you would have to wait until one of our trucks delivers to your area for your order to be delivered. Any order below minimum purchase can take up to 2-8 weeks for delivery and if cancelled either by us or customer is subject to cancelling restocking fees.

What payment methods does PlantClearance.com accept?

We accept all major credit cards. We accept Visa, Mastercard, American Express and Discover. We also accept Paypal and Affirm as form of payment. Our website uses SSL ( Secure Sockets Layer ) to safely process all transactions.

Does PlantClearance.com have a nursery ground to browse for plants?

Yes. We have several growing grounds and one main nursery that are available by appointment only to customers with large orders who wish to tag their plants before it arrives. If you would like to schedule an appointment to come to our nursery call 951-295-1015 or email us at plantclearance@gmail.com

Where does PlantClearance.com deliver?

We are based in the Inland Empire and our trucks deliver once or twice per week to the following counties of Southern California: Los Angeles County, Orange County, Ventura County, Riverside County, San Bernardino County, and San Diego County.

How long does it take for plants to be delivered?

Once your payment is received, your order will be delivered within 2-7 working days. After order has been placed and you are ready to check out, you may specify where you wish the plants to go, such as, “in the driveway”, or “curb-side”. If no location is specified, the delivery person will leave plants in the front yard.

Delivery persons are not authorized to deliver plants more than 15 feet from the delivery truck nor travel up any stairs, steep areas, or around unsafe conditions. Our delivery persons reserve the right not to deliver the plants to any location in which they feel may get harmed or injured. Most of our vehicles are 26' Box trucks. Please let us know if there are tight corners or limited access or where a smaller truck would be required to make the delivery. If our delivery person is unable to reach a safe location for the delivery, he will pass on making the delivery and delivery fees are non refundable in this situation.

Do you offer any warranty on plants or refunds?

Yes. We offer a 3 Month Plant Warranty for all plants, If you wish to return any dead plant under the 3 Month Plant Warranty period, you may do so to receive a store credit for the returned item. This means we will credit your account with a store credit you can use to make a purchase replacing the dead material or any other item ( delivery fee is nonrefundable ). We warranty plants will arrive in a healthy, up-to-landscape standard condition. If a plant does not meet your expectations, simply do not accept the plant and return it with the driver. Please make sure the plant stays on the delivery truck and goes back with the driver to receive store credit for future purchases. Any plant material that stays at the delivery location is considered acceptable and no credit will be issued. If all plants do not meet your expectations and you wish to return the entire order, simply do not accept the plants and return them with the driver for monetary refund to your credit card. All plant returns are subject to a 30% processing and restocking fee.

What is the fastest way to communicate with a sales representative of PlantClearance.com ?

Please call 951-295-1015 or you can communicate with a sales representative through our live chat or through the contact us page. During daytime business hours both systems take just a couple of minutes for a reply.

Do you deliver to Northern California, Nevada and Arizona?

Yes. Minimum purchase of $600 required to Northern California, Las Vegas Nevada and Arizona. We charge additional 20% delivery fuel charge for these areas. Please inquire with one of our sales representatives for further ordering and delivery details.

PRIVACY POLICY

We value your privacy and do not sell email, address, telephone number or any other information to outside companies. We collect personal information you provide us including your name, address, telephone number, and other personal information. We also collect other non-personal information about your use of our website. We use this information to provide services that you may request or require, to communicate with you and to send you promotional materials. This information also allows us to understand our website’s demographics and analyze how our website is being used so that we can improve our content and maximize your experience. We reserve the right to change or modify this policy at any time. You may opt out of receiving future emails by clicking the “unsubscribe” button on the bottom of any email.